Great job Jim. This was our third strategic planning meeting with you and again I was impressed by how much you understand our company — both strengths and weaknesses. What was most impressive was your observation of our company mantra. You recognized the fact that service is more important to us than our product. Sounds simple, but I do not know any other residential builder who considers themselves a service company rather than a home builder. It will make our communication to our team members much easier.
With our new tag line– “Cool homes, Awesome service” our company will be focused on how we will operate in the future. Your observation will make a huge difference in our future.
Thanks for truly understanding our company rather than simply following a predetermined script as we have seen from other consultants.